Those Who Don’t Speak or Read English Can Enjoy Telemedicine’s Benefits
MyTelemedicine – May 26, 2016 – MyTelemedicine, a national telemedicine and technology service provider, announced that its secure, cloud-based telemedicine platform offers support for telemedicine in multiple languages. Currently, the platform is available in English and Spanish; other languages can follow. Anticipating customer needs, MyTelemedicine used an internationalization process in building its platform, which means it can support additional languages.
“We broadened the scope of our availability to consumers who otherwise would be stuck at the language barrier,” said Jesse Roach, MyTelemedicine’s co-founder and Chief Technical Officer. “We made the possibility of having an international clientele a reality.”
The Affordable Care Act has ushered more patients into the healthcare system, including some among an estimated 30 million non-English speaking patients. They face difficulty navigating a complicated health system — on top of the challenges inherent for those whose first language isn’t English. Besides patients and their families, healthcare providers and support staff also struggle with the language barrier. MyTelemedicine is bridging that critical gap.
Rey Colon, MyTelemedicine’s CEO, said the comprehensive support his company offers to Spanish-speaking patients distinguishes MyTelemedicine from its competitors. “What is being offered in the market today does not provide an authentic Spanish experience from start to finish. The ability to speak to a doctor in Spanish is just part of a patient’s experience.” To provide Hispanic members with a complete and tailored experience, one should have access to an application that allows them to manage their personal health records, initiate consultations by Telephone and Video, manage dependants, and have round-the-clock access to customer care – all in Spanish. “We offer a complete Spanish user experience because that’s what Spanish-speaking patients need and expect,” he said.
MyTelemedicine’s current and prospective partners will benefit from the chance to deliver a proven, cost-effective telemedicine solution to the Spanish-speaking market through MyTelemedicine or their own private-label brand. The number of Spanish speakers in the U.S. is projected to reach 60 million by 2020.
MyTelemedicine developed a proprietary, secure and HIPAA-compliant telemedicine platform that works in the cloud and lets healthcare providers consult with patients remotely. Our Advanced API technology allows third-parties to integrate and offer a customized telemedicine experience to support their brand identity. Physicians can perform on-demand consultations with members anywhere via telephone and video technology. Patients get advice, recommendations and a diagnosis, which may include a prescription for common illnesses. Learn more at mytelemedicine.com.